Frequently Asked
Questions
We use only the
safest, most effective technology to assure not only
your satisfaction, but your safety as well. We do
not use any harsh chemicals, just pure,
high-pressure steam.
Absolutely.
Your satisfaction is our paramount concern. If
you are not happy with the work we've done, please
let us know. We will do everything in our power to
rectify the problem.
Because your
safety and confidence mean so much, we bond and
insure our staff.
Most of the carpet
cleaning we do is the "hot water extraction" method,
also known as "steam cleaning" This process is used
by about 80% of all carpet cleaning companies across
the country. Most major carpet manufacturers
recommend hot water extraction as the preferred
method of cleaning.
The normal drying
time is from 4 to 6 hours. With our "Quick Dry"
process drying times can be reduced by as much as
50% of normal. Drying times are brief with an
average of 1 to 2 hours.
No. In fact, many
of the major carpet mills today recommend
professional cleaning at least once per year. The
build up of soil in your carpet in combination with
foot traffic creates abrasion that breaks down your
carpet's fibers. The higher the traffic in a given
area, the more often the carpet will need cleaning.
As mentioned
earlier, most major carpet manufacturers now
recommend hot water extraction (steam cleaning) as
the preferred method. Like the laundering of your
clothing, steam cleaning is highly effective in
removing soil and other contaminants from your
carpet. It is one of five carpet cleaning processes
that are officially recognized as an industry
standard.
To most people
"dry cleaning" means cleaning without water. The
fact is that most carpet cleaning advertised as
"dry" cleaning actually uses anywhere from a little
to a lot of water! That's because most of the soil
in your carpet is water soluble. For the most part
that means better results with a wet cleaning
process. On the other hand each cleaning process has
its place given the circumstances. For the majority
of residential customers steam cleaning will deliver
the most effective results.
No, although our
process rinses the carpet deep down, moisture does
not penetrate the backing of the carpet. With our
powerful powered equipment, your carpet is
thoroughly rinsed, but left only damp to the touch.
Pet odor is a very common problem. At Dirt
Buster we can help you deal with your pet
challenges. From minor problems to major headaches
The Dirt Buster Tech can help find that solution
that works best for you.
The problem with
pet odor is that it can be much deeper than it first
appears at first. Pet urine can easily soak through
the backing of the carpet into the padding
underneath. In more severe cases the urine can
penetrate into the sub-floor beneath the padding.
This creates a problem that is multi-layered.
The urine also
provides for the growth of bacteria. This in turn
contributes to a worsening of the odor problem and
can contribute to permanent color loss of the carpet
fiber.
To eliminate this
problem the urine must be removed or neutralized
from each of the layers effected. If the
contamination is limited to only the face yarn of
the carpet then the cleaning itself may effectively
remove the odor. In more severe cases a urine
neutralizer may be applied.
In
the most severe cases, replacement of the carpet
padding, treatment of the under-side of the carpet
and the sub-floor may be required. Even replacement
of the carpet, however, can not guarantee complete
removal of the odor.
Left untreated
over a period of time pet odor can become absorbed
into many of the porous materials in your home.
Draperies, sheet rock, upholstered furniture,
base-boards, even the concrete foundation are just a
few of the materials that can absorb these odors.
At Dirt Buster
Carpet Cleaning & Upholstery Cleaning, we offer a
range of solutions to help you with your pet odor
problems. In the long run, however, it may be more a
matter of proper maintenance instead of total
elimination. After all, we love our pets and want to
keep them a part of our family. Pet ownership adds
to the challenge of maintaining a clean and healthy
home. At Dirt Buster Carpet we can help you meet
those challenges.
There are some
common set of standards that Dirt Buster uses in
giving our customers the very best in carpet
cleaning. Dirt Buster It was agreed that each of
these cleaning processes should include these common
steps.
1.
Pre-Vacuum
2.
Pre-treat spots, stains and heavily soiled areas
3.
Hot Water Extraction
4.
A
thorough rinse
5.
Furniture Moving
6.
Complete Drying within 24 hours
Dirt Buster
Carpets "standard service" exceeds these
specifications. In addition to these steps Dirt
Buster Carpet & Upholstery’s "Quick-Dry" process
reduces drying time to only a few hours.
|
